Privacy Policy

Introduction

sorvaxeni.top Ltd ("we", "our", or "us") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your information when you visit our website sorvaxeni.top or use our services.

As the data controller, we are responsible for deciding how your personal data is processed. This policy complies with the General Data Protection Regulation (GDPR) and other applicable privacy laws in the European Union.

Data We Collect

We collect various types of information to provide and improve our services. The data we collect includes:

Information You Provide

• Contact Information: Name, email address, phone number, company name, and postal address when you contact us or request our services
• Communication Data: Messages, enquiries, and other communications you send to us
• Business Information: Details about your business requirements and optimization needs
• Account Information: If you create an account with us, we collect login credentials and profile information

Information We Collect Automatically

• Website Usage Data: Pages visited, time spent on pages, click-through rates, and navigation patterns
• Device Information: IP address, browser type and version, operating system, and device identifiers
• Technical Data: Log files, crash reports, and performance data
• Location Data: General geographic location based on IP address

How We Use Your Information

We use the personal data we collect for various legitimate business purposes, including:

• Service Provision: To provide business process optimization consultations and services
• Communication: To respond to your enquiries, provide support, and send service-related communications
• Business Development: To understand your needs and develop appropriate solutions
• Website Improvement: To analyse website performance and improve user experience
• Legal Compliance: To comply with legal obligations and protect our legitimate interests
• Marketing: With your consent, to send marketing communications about our services

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for specific processing activities
• Contract: When processing is necessary for performing our services
• Legitimate Interests: For business development, website improvement, and security purposes
• Legal Obligation: When required by law or regulation

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in delivering our services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Protection: To protect our rights, property, or safety, or that of our clients or others

International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU/EEA. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Specific retention periods include:

• Contact Information: Retained for the duration of our business relationship plus 7 years for legal and tax purposes
• Website Analytics: Typically retained for 26 months
• Marketing Data: Until you withdraw consent or opt out
• Legal Records: As required by applicable laws and regulations

Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

• Access: The right to request copies of your personal data
• Rectification: The right to request correction of inaccurate or incomplete data
• Erasure: The right to request deletion of your personal data in certain circumstances
• Restriction: The right to request restriction of processing in certain circumstances
• Portability: The right to receive your data in a structured, commonly used format
• Objection: The right to object to processing based on legitimate interests
• Withdraw Consent: The right to withdraw consent for consent-based processing

To exercise any of these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and security
• Incident response and breach notification procedures

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Supervisory Authority

If you have concerns about our processing of your personal data that we cannot resolve, you have the right to lodge a complaint with the Irish Data Protection Commission or your local supervisory authority.